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Refund &
Dispute Policy
On This Page
1. Scope
This Refund & Dispute Policy applies to all advertisers and earners using the Telafrique platform.
2. Advertiser Refunds
Refunds may be considered only under the following circumstances:
- Campaign payment was made but the campaign was not activated due to a platform
- Duplicate payment was made in
- Campaign was rejected by Telafrique for policy or legal non-compliance prior to
Refunds will not be issued for:
- Poor campaign performance or low
- Campaigns that were fully or partially
- User dissatisfaction unrelated to platform
All refund requests must be submitted within 7 days of campaign payment.
3. Earner Payout Disputes
Earners may raise disputes where:
- Verified campaign activity was not reflected in
- A payout was marked as settled but not Telafrique reserves the right to:
- Verify engagement metrics and campaign
- Withhold or reverse earnings linked to fraud, manipulation, or policy violations.
4. Dispute Resolution Process
- Submit a written request to support@telafrique.org.
- Provide relevant campaign references or transaction
- Telafrique will acknowledge disputes within 3 business days.
- Resolution will be communicated within 14 business days, where practicable
5. Finality
All decisions by Telafrique regarding refunds and disputes are final, subject to applicable consumer protection laws.